Dell Laptop Error - Laptop Battery Not Compatible
On some dell model laptops there has been a utility pre-installed called dell ISB, which prevents the laptop from using a third-party laptop battery. To remove the dell ISB utility follow these directions:
- First remove the battery from the laptop and power on the system with just the ac adapter.
- From either the Start menu or command prompt run MSCONFIG.exe
- On Vista machines, Windows will prompt you for permission to continue
- In the System Configuration window, click the "Startup" tab and find the item containing "ISBMgr.exe"
- Uncheck the box for the "ISBMgr.exe"
- Click "Ok" to save and accept the changes and restart the laptop
You may be prompted on restart that Windows is running in selective mode. Just uncheck the notification option on bottom right,
.
This will remove the software check that dell has placed on laptops to prevent third-party laptop batteries from being used and allow you to use a non-dell laptop battery. If you perform a dell software update, you may need to repeat this procedure.
Some dell laptops have a hardware laptop battery lock which will prevent a third-party notebook battery from being used. We do have patches for certain models below. If your model is not listed, then there is no "fix" to get around the hardware lock and you will have to buy a genuine dell brandlaptop battery.
NOTE: BIOS updates should be performed with caution. To eliminate the possibility of other programs interfering with the update, shut down all other applications prior to running the BIOS update program. The update program will reboot on its own. Do not, under any circumstances, turn off the laptop or remove the ac adapter while update is installing. Doing so may cause the computer to become inoperable requiring repair.
Some dell laptops have a hardware laptop battery lock which will prevent a third-party notebook battery from being used. We do have patches for certain models below. If your model is not listed, then there is no "fix" to get around the hardware lock and you will have to buy a genuine dell brandlaptop battery.
NOTE: BIOS updates should be performed with caution. To eliminate the possibility of other programs interfering with the update, shut down all other applications prior to running the BIOS update program. The update program will reboot on its own. Do not, under any circumstances, turn off the laptop or remove the ac adapter while update is installing. Doing so may cause the computer to become inoperable requiring repair.
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