Toshiba America Information Systems Inc., Telecommunication Systems Division announced that its Call Manager has won a Customer Interaction Solutions® magazine 2011 CRM Excellence Award.
"We are particularly proud of our CRM Excellence Award for Call Manager as this award is based on the customer's real-life use of the product," said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Telecommunication Systems Division. "Tri-City Cardiology, a multi-site Toshiba customer, implemented Strata Call Manager to their call centers and experienced improvement in both efficiency and productivity."
"The Twelfth Annual CRM Excellence Awards has recognized Toshiba for being a true CRM partner to its customers," said Rich Tehrani, CEO, TMC. "Toshiba has demonstrated to the editors of Customer Interaction Solutions that Call Manager improved the processes of their clients' businesses by streamlining and facilitating the flow of information."
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2011 CRM Excellence Award winners can be found in the May and June 2011 issues of Customer Interaction Solutions magazine.
About Tri-City Cardiology
Established in 1980, Tri-City Cardiology is a medical practice that offers comprehensive services for diagnosis, treatment and prevention of heart and vascular disease (cardiovascular disease). Based in Mesa, Ariz., Tri-City has five locations in the Phoenix, Ariz. area, including clinics, administration and billing offices.
Tri-City Cardiology's Challenge:
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Ken Frandsen, CEO, identified the need for a business telephone system that would:
Tri-City turned to Copper State Communications of Phoenix, Ariz. Copper State has been an Authorized Toshiba Dealer for more than 28 years. Joe Radetich, major account executive of Copper State Communications, recommended the Toshiba Strata® CIX™ IP business telephone system and Strata ACD call center solution with Call Manager soft phones to meet Tri-City's needs.
Tri-City Cardiology's Results:
Tri-City Improves Customer Service With Toshiba Business Telephone Systems and Call Center Solutions
Together with Toshiba's Strata CIX and ACD systems, Call Manager has helped Tri-City Cardiology greatly improve its call center efficiency and customer service.
CloudTags: Toshiba, Call Manager, receives, 2011 CRM Excellence Award, Toshiba pa3534u-1bas battery, Dell inspiron 1520 battery
"We are particularly proud of our CRM Excellence Award for Call Manager as this award is based on the customer's real-life use of the product," said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Telecommunication Systems Division. "Tri-City Cardiology, a multi-site Toshiba customer, implemented Strata Call Manager to their call centers and experienced improvement in both efficiency and productivity."
"The Twelfth Annual CRM Excellence Awards has recognized Toshiba for being a true CRM partner to its customers," said Rich Tehrani, CEO, TMC. "Toshiba has demonstrated to the editors of Customer Interaction Solutions that Call Manager improved the processes of their clients' businesses by streamlining and facilitating the flow of information."
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2011 CRM Excellence Award winners can be found in the May and June 2011 issues of Customer Interaction Solutions magazine.
About Tri-City Cardiology
Established in 1980, Tri-City Cardiology is a medical practice that offers comprehensive services for diagnosis, treatment and prevention of heart and vascular disease (cardiovascular disease). Based in Mesa, Ariz., Tri-City has five locations in the Phoenix, Ariz. area, including clinics, administration and billing offices.
Tri-City Cardiology's Challenge:
Other Business News:
LCD Monitors
Hp pavilion dv6 battery
Ibm thinkpad t60 battery
Ken Frandsen, CEO, identified the need for a business telephone system that would:
- Expand and enhance the call center capabilities;
- Effectively handle 14,000 monthly calls, including routing to the right group and person in the call center;
- Seamlessly network all five locations together to accommodate call center agents across all five locations;
- Provide reliability for all systems, with redundancy;
- Allow the company to have a mix of IP and digital telephones on the same system; and
- Support Tri-City's mission to continually improve service to their patients, physicians and health plans.
Tri-City turned to Copper State Communications of Phoenix, Ariz. Copper State has been an Authorized Toshiba Dealer for more than 28 years. Joe Radetich, major account executive of Copper State Communications, recommended the Toshiba Strata® CIX™ IP business telephone system and Strata ACD call center solution with Call Manager soft phones to meet Tri-City's needs.
Tri-City Cardiology's Results:
Tri-City Improves Customer Service With Toshiba Business Telephone Systems and Call Center Solutions
Together with Toshiba's Strata CIX and ACD systems, Call Manager has helped Tri-City Cardiology greatly improve its call center efficiency and customer service.
CloudTags: Toshiba, Call Manager, receives, 2011 CRM Excellence Award, Toshiba pa3534u-1bas battery, Dell inspiron 1520 battery
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