显示标签为“help”的博文。显示所有博文
显示标签为“help”的博文。显示所有博文

2011年6月17日星期五

HP call center supervisor can not help customer

Consumer electronics have this terrible, terrible habit of breaking down shortly after the manufacturer's warranty is up. In Eva's case, the battery of her HP laptop self-destructed just two weeks after her original warranty ended. She thought that perhaps since her battery had started failing during the warranty period, they might give her a break. Nope. Thus began her battle of wills with R., the HP call center supervisor who can't help you, but answers to no one.
A month or a month and a half ago, my HP G-series laptop started shutting down suddenly. It was annoying, but I thought it was basically an exotic version of a computer crash, so I saved my work a lot and didn't worry about it.
Enter last night, when, two weeks out of warranty, my battery status indicator informed me that ""There is a problem with your battery, so your computer might shut down suddenly. Consider replacing your battery." My computer might shut down suddenly? Like it had been doing already? Ooooh. So what I'd been experiencing was a failing battery.
Well, the computer was only two weeks out of warranty, and the problem had manifested while I had a warranty, so it seemed reasonable to me that HP would agree that 1) one year and two weeks is the world's shortest notebook battery life and not acceptable, and 2) the problem happened while the computer was in warranty. Off I went to call customer service.
I should say that the first two times I called the HP 1-800 number for help, I carefully went through the phone tree like a good girl, pressing all the correct options. After promising to transfer me to the correct department, the phone tree then hung up on me. Twice.
The next time I called, I just said "agent" over and over to the phone tree robot lady, like a demented parrot. This got me through to Rep 1, who told me to buy a new battery and wouldn't (probably couldn't) offer other options. I asked for a supervisor, and he put me on hold...forever. No one ever picked up the phone again.

Related News:
After going through the "agent" routine with the phone tree again, I got Rep #2, who offered that I could pay $49 or $99 or perhaps $49 and also $99 (it was unclear) for technical support, after which I could buy a battery from him for only $99. I turned down this incredible bargain politely and asked for his supervisor. After 30 minutes on hold, he said that the supervisor was still busy, and the best thing would be for me to hang up and send a letter to HP. I declined this option, which sounded like a non-starter, and asked to wait for the supervisor.
After forty minutes, I got "R.," the supervisor, on the line. R promised to check my battery to see if it was eligible for a recall and then to explore other options with me. He then put me on hold. When he came back, he wanted me to hang up with him and go check an HP website about battery recalls. I told him I'd already checked the website (I had) and my battery wasn't on the list (it wasn't). He then revealed he had checked the website and found the same thing. I'm not sure why he wanted me to check also, but I suspect it was an attempt to get me to hang up.
Anyway, then he launched into the same sales spiel the customer rep had already given me — my battery was out of warranty, but I could pay for this nifty service package! And then they could diagnose it! And then I could buy a new battery!

CloudTags: HP, call center, supervisor, can not, help, customer, Hp 484170-001 batteries, Hp dv6000 batteries, Hp pavilion dv5 batteries 

2011年5月10日星期二

Top battery cares may help you save money

With the Libyan crisis forcing the price of petrol to potentially record highs, the cost of driving has increased exponentially and even caused many to stop driving all together. As a result, any savings are gratefully received by the driving community and proper battery maintenance is an easy way for motorists to avoid the expense, and inconvenience, of premature Ibm thinkpad t60 battery failure, says CTEK.
The cost of all goods is soaring with the present economic status of the entire world, and motoring is no exception.
It has been reported that petrol in the UK could reach as much as £1.50 per gallon by the end of August if prices continue to rise at their current rate. Battery Protection, however, is one way motorists can save money in the long-term.
A regular battery charge from a 12VHp pavilion dv6000 batteries Charger as part of a regular maintenance routine could extend battery life by as much as 300%, saving consumers up to £200.00 over the extended lifespan of the battery
Jan-Ulf Söderberg of CTEK commented: "Including a battery charge in a maintenance routine can save motorists a fortune if done regularly. By using a Smart Battery Charger to protect and maintain batteries, motorists can keep their batteries healthy and avoid expensive replacement costs. Here at CTEK we are doing everything we can to highlight this to motorists in an effort to dramatically reduce the amount of money that is needlessly spent each year on replacementSony vgp-bps2a battery."
Battery charging has traditionally been seen as a distress activity but with the technology available from CTEK it can become a regular service routine with no disruption to other maintenance activities and the benefits in vehicle reliability and cost saving mean that investing in the right equipment will give a payback in weeks.
Jan continued: "The price of keeping a car on the road and well maintained has never been so expensive. With this unlikely to change drastically in the coming months, drivers should contemplate looking after the internal workings of their vehicles to save money in the long run."
Dell vostro 1510 batteryLaptop batteries are crucial when working on the road. To get maximum performance from your laptop batteries, fully optimize the laptop's power management features prior to use. However, there is a trade off when setting your laptop power management. You will achieve better power conservation in exchange for lesser computing performance. The power management system conserves the laptop battery power by setting the processor to run at a slower speed, dimming the laptop screen, slowing down the hard drive when it's not in use and causing the machine to go into sleep or suspend mode when it is inactive. Your laptop user's guide will provide information relating to specific power management features.

Other Business News:

Electronics Wholesale News Related Articles:

2011年3月23日星期三

Top tips to help speed up Vista by www.wholesaleeshop.com.au

 Top tips to help speed up Vista by www.wholesaleeshop.com.au
 Windows Vista got bad press due to its stability issues, but after Microsoft released a few services packs, the operating system became stable, trustworthy and not half bad.

If you have a Windows Vista machine in the house and you want give it a performance boost, there are a number of simple ways to do so.

Here are our tips to help speed up Vista.
1. Turn off automatic defrag
Having a well defragmented disk improves performance, but background defragmenting can slow your machine down temporarily. Vista schedules disk defragmenting by default. However, you may need to use your PC while it's carrying out this task. You can do this, but there'll be a performance hit.
defrag
If this is likely to be a problem, turn off scheduling by launching Disk Defragmenter, then clearing the box marked 'Run on a schedule (recommended)'. You'll need to run Defragmenter manually, so remember to do it once a month.
2. Optimise SATA hard drives
Most PCs running Windows Vista will have SATA hard drives installed. If yours does, you can improve its performance by enabling Advanced Performance on the drive.
Do this by launching Device Manager (click 'Start', right-click 'Computer', select 'Properties' and then choose 'Device manager' from the left-hand pane) and expanding 'Disk drives'. Right-click your SATA drive and then choose 'Properties'. Move to the 'Policies' tab.
Write caching should already be enabled on the disk, but you'll need to tick the 'Advanced Performance' box.
Remember, you should only apply this change on laptops with batteries, or desktop PCs with uninterruptible power supplies, because it's possible to lose data during a write operation if there's a power failure.
3. Enable Reliability Monitor
reliability
It's always a good idea to monitor your system to see if your activities have added to its stability or, more likely, degraded it. The Reliability Monitor displays a helpful graph that shows system stability over time, so you can see how each action has affected your computer.
To launch it, open Control Panel and choose 'System and maintenance | Performance rating and tools | Advanced tools | Open Reliability and Performance Monitor'.
Now choose 'Reliability Monitor' in the left-hand pane. Below the graph is a system stability report that lists each of the most recent events and failures for you.
4. Check the Event Viewer
Event viewer
Event Viewer helps you identify any processes that may be failing and introducing delays into the system. To access it, click 'Start', then right-click 'Computer' and choose 'Manage', then opt to continue. This launches the Computer Management console.
Now select 'Event Viewer', followed by 'Windows Logs'. Here, you'll find logs for Applications, Security, System, Setup and Forwarded Events. Select one of these logs to see each recorded event. These events are provided in order, with the most recent one appearing first.
Any errors are flagged for your attention with an icon showing a white cross on a red background, while warnings are illustrated with a yellow icon. Right-click an event and choose 'Event Properties'.
The resulting dialog presents details of the event, including a brief description of what happened, plus a link to further information if any is available.
5. Identify problems with a System Health Report
In Control Panel, choose 'System and maintenance | Performance information and tools | Advanced tools'. Click 'Generate a system health report' and select the option to continue if prompted.
The tool collects information from the Reliability and Performance Monitor to make the report. This lists potential problems like low disk space and suggests fixes.
6. Download Autoruns
Autoruns is a zip file, which you'll need to extract before you can run it. Open it in Vista and extract all the files.
Now launch 'Autoruns.exe'. Each tab displays software that runs automatically according to category. The 'Logon' tab shows those that start when you log into Windows. This includes software that's part of Windows itself, so take care when making alterations.
To disable an entry, select it and clear the tick box next to it. The 'Drivers' tab shows all the device drivers installed on your system. To see if a driver is causing problems, disable it by unticking its box. To delete an entry completely, select it and choose 'Entry | Delete'.
7. Defrag the Registry
Improve performance by optimising the Registrywith the free registry defragmenting tool Registry Defrag. When it's installed, launch the program and click 'Analyse Registry'.
Free Registry Defrag takes a few minutes to examine your Registry. It calculates how much space can be saved by defragging and compacting it. You'll see an estimate of the saving once analysis is complete.
Click 'Compact/Defrag Registry'. Once the process is complete (it may take a while), you'll be asked to reboot your computer to put the new leaner, meaner Registry into use. Click 'OK' to do so.
8. Disable printer sharing
Windows Explorer can slow down while it looks for shared printers. If you don't need to share a printer, you can claw back speed by turning off printer sharing. Choose 'Start | Network | Network and Sharing Center'. Click the icon next to 'Printer sharing' to turn it off .
9. Trim Start menu search
Trim search
There are several ways to improve the speed of start menu searches. First, remove Messenger chats and emails from the search.
Go to Control Panel and choose 'Appearance and personalization | Customize the Start menu | Customize'. Scroll to 'Search communication' and clear its box. You can also opt to exclude favourites, history and your files here if you wish.
10. Indexing options
Indexing your hard drive hits performance, but makes finding files and folders much faster. It makes sense to ensure that only the areas of your hard drive that you're likely to search are indexed.
Click 'Start', and type indexing options into the search bar and press [Enter]. This shows the current locations that have been indexed. To change these, click 'Modify', followed by 'Show all locations'. Clear the boxes next to any of the locations that you don't want to index.
This will make them harder to search, but will improve general performance. You can always reinstate any area that you need to search later on.
11. Use advanced indexing
You can also opt to remove certain file types from the index to improve search speed and reduce the performance hit background indexing can create. Go back to Indexing Options as above and click the 'Advanced' button.
This launches a dialog that enables you to change more indexing configurations. On the 'File types' tab, you can opt to add or remove certain file extensions from indexing. Consider removing executables and files that you're unlikely to search for.
12. Turn off indexing
If you're convinced that you'll never want to search your hard drive, you can gain a little performance by disabling indexing. Indexing uses up system resources which could otherwise boost performance. For most users, the minor hit on performance is more than enough to compensate for being able to find the files they want quickly.
However, you can turn it off if you want to squeeze out a little more performance. Click 'Start | Computer' and right-click your hard drive. Choose 'Properties'. and on the 'General' tab, clear the box marked 'Index this drive' for a faster machine in the future.
13. Deactivate User Account Control
User Account Control puts in a layer of security that stops you from making system changes without confirming them. However, if you're an experienced user, it can simply serve to slow you down.
To turn this feature off , open Control Panel and choose 'User Accounts and Family Safety | User Accounts | Turn User Account Control on or off .' Clear the box marked 'Use User Account Control' to protect your computer. Click 'OK' and reboot.
14. Remote differential compression
This is a useful service if you move files around a network a lot, but if you don't, it uses up resources needlessly.
Open 'Control Panel', followed by 'Programs'. Choose 'Turn Windows features on and off '. Clear the box next to 'Remote differential compression'. Click 'OK'.